There are a lot of things in the world that seem unfair, like how hard it is to build up a reputation and how easily it is to taint it. That is the battle a thriving business has to deal with, and it is one where the odds are stacked against you.
Handling Problematic Ratings or Scores
Serving people does mean you have to interact with different types of people. There is no doubt that most of your clients are honest and would not want to harm your business. But that does not mean that you will not experience a mean-spirited client aiming to taint your reputation.
One thing you need to remember is to never let your emotions get the better of you. You would not scream at a customer in front of others, right? That is exactly the attitude that you want to show online as well. You can respond to the complaint or remark but do so professionally and with the focus of resolving the disgruntled client’s issue. For example, ask the client how he or she believes that you can improve the service.
The key is to make sure that you show just how committed you are to satisfy any demands within reason, of course. Do understand that there are some comments that simply cannot be rectified and answering them would make you seem unprofessional. It is important to consider experts like the team behind searchcleanup.com who can help clean up your online reputation.
Another strategy that may deflect an attacker’s comments could be offering more value to your loyal customers. The customers you did get came to you because of the value that you provided. Value is what matters most to a customer and will easily go beyond a distasteful comment that the good people at searchcleanup.com may be able to take care of.
The point is to stay focused on the goal, which is the satisfaction of your customers. But do understand that you will not win them all, so do not feel discouraged. As a teenager might say, “haters are going to hate.”
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